Using this new, state-of-the-art technology, I can be 'at your home or place of business' in less than one minute!

What is a Virtual House Call?

The Virtual House Call, also known as 'online support', allows me to view your computer screen (ONLY WITH YOUR PERMISSION! Of course) and securely fix most computer and network problems right through the Internet via remote control.

In fact, it's almost like watching your computer fix itself!

This type of computer support works through 'desktop sharing' technology.
What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast, no matter where in the world you are located! NO SOFTWARE has to be pre-installed on your computer.

How long does the average Virtual House Call last?
The average remote support session lasts anywhere from 45-65 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe (read: lots of viruses or spyware!), we may recommend a follow up remote session or scheduling an in-home or in-office visit.

How much does it cost?
All prices would be subject to applicable taxes and are in Canadian Dollars. Customers outside of Canada would pay no sales tax. These rates are introductory and subject to change)
We have different rates, based on the type of client you are (home or corporate) and what kind of assistance we are providing.
For example, a home user wanting some one-on-one training on say Microsoft Word or Outlook Express (or Windows Mail for you Vista people out there) you would expect to pay $30.00 per hour of training (one hour minimum). After the first hour, it is an additional $7.50 for every 15 minutes.
This is cheaper than if I were to drive to your home or place of business, as I usually like to see a minimum of 2 hours at $35.00 per hour, plus outside of Mindemoya there would be travel time involved as well.
A typical home user requiring technical support would pay $45.00 per hour (one hour minimum). After the first hour, it is $11.25 for each additional 15 minutes.

How does it work?
In a nutshell, you call me to set up an appointment (705-377-7363), I give you a website address that will ask you for a unique 6 digit PIN code that you will enter, and a few button pushes later, I can see and interact with your computer just like I was sitting in front of it.

What can it do for me?
Using our Virtual House Call and your high speed internet connection, we can:
· locate and remove viruses and install and configure anti-virus software
· offer you FAST TURN-AROUND TIME!
· stop pop-ups, remove adware/spyware and install/configure anti-spyware software
· install home and small office networks (including wireless networks) - ensuring security!
· fix email and software problems
· fix printer, scanner, digital camera and other peripheral problems
· help with MP3 players (iPod), PDAs and other mobile devices
· speed up your computer and increase performance; PC tune-ups
· perform standard maintenance, Windows updates/patches
· install, configure and train on new software and hardware
· assist in data back-up processes, transferring data from one PC to another
· set up secure wireless networks
· provide training or tutoring
· fix error messages and much more!
· Work around your schedule! Not home from work until after 5:00? NO PROBLEM!
Have a computer problem at 2:00AM? Well, we would rather you wait until morning to call :o) but give us a call anytime after 8:30 AM and we will be happy to help!

Give us a call TODAY to get more information or to schedule yours!